It is vital that you take good care of your/your child’s equipment as it comes at great cost to the NHS. If you are having any trouble at all with retention then please get in touch with us and we can try different options to assist with this.
If any equipment is lost, please look for it, thoroughly! Retrace your steps. If you were outside of the home then it is important that you report the loss to the police, there have been many occasions of processors being handed in by the public.
If you still cannot find it then get in touch with us.
Please make yourself familiar with the below Lost processor policy, it gives much greater detail and also explains how future upgrades are affected by lost processors.